Terms & Conditions

Welcome to Matrix Genetix. By accessing or using our website, you agree to be bound by these Terms & Conditions. Please read them carefully before making a purchase.

• All products sold are for personal, educational, or novelty purposes only.

• You must be 18 years or older to purchase from our website.

• We reserve the right to refuse service to anyone for any reason at any time.

• Prices are subject to change without notice.

• Unauthorized use or duplication of our content or branding is strictly prohibited.

Privacy Policy

Matrix Genetix respects your privacy and is committed to protecting your personal information.

• We collect only the information necessary to process orders and provide a better shopping experience.

• Your data will never be sold or shared with third parties unless required by law.

• Payments are processed securely and encrypted.

• We may send emails about new products or updates, which you can unsubscribe from at any time.

Refund Policy

Due to the nature of our products, all sales are final. However, your satisfaction is important to us.

• If there is a mistake with your order (wrong item, missing item, damaged package), please contact us within 48 hours of delivery.

• We do not offer refunds for issues caused by user error or misunderstandings of product descriptions.

• If your package is lost or delayed in transit, we will do our best to assist with tracking and resolution.

Shipping Policy

We ship orders Monday through Friday. Most packages are shipped within 1–3 business days of receiving payment.

• You will receive tracking information via email once your order has been processed.

• We are not responsible for delays caused by carriers or incorrect address information.

• Please ensure your shipping address is correct before placing your order.

• If a package is returned to us due to an incorrect address, we may require additional payment to reship it.