Matrix Genetix Terms and Conditions

Welcome to the Matrix Genetix framework. Your use of our website and the decision to make a purchase signifies your agreement to these foundational terms. To ensure a clear and transparent experience, please review the following conditions carefully.

Product Use: All products sold are intended for personal, educational, or novelty purposes only.
Age Requirement: You must be 18 years or older to purchase from our website.
Service Discretion: We reserve the right to refuse service to anyone for any reason at any time.
Pricing: Prices for our products are subject to change without notice.

Intellectual Property: Unauthorized use or duplication of our content, branding, or products is strictly prohibited.

Privacy Policy - Our Commitment to Your Privacy

Your privacy is a core component of our mission. Matrix Genetix is fundamentally committed to protecting your personal information with the same integrity we apply to our products.

Information Collection: We collect only the data necessary to process your order and enhance your shopping experience.
Data Protection: Your data will never be sold or shared with third parties, except as required by law.
Secure Transactions: All payments are processed through secure, encrypted channels to protect your financial information.
Communication: We may send emails about new products or updates. You can opt-out and unsubscribe at any time.

Refund & Order Issue Policy

While all sales are final due to the nature of our products, your satisfaction is our priority. This policy outlines how we address order-related issues.

Order Errors: If there is a mistake with your order (e.g., wrong item, missing item, damaged package), please contact us within 48 hours of delivery for assistance.
Exclusions: We do not offer refunds for issues resulting from user error or a misunderstanding of product descriptions. We encourage you to read all details before purchasing.

Shipping Issues: If your package is lost or delayed in transit, we will work with you to assist with tracking and help find a resolution.

Shipping & Delivery Policy

We are dedicated to delivering your products efficiently. Please review our shipping process below.

Processing Time: We ship orders Monday through Friday. Most packages are dispatched within 1–3 business days of receiving payment.
Tracking: You will receive an email with tracking information as soon as your order has been processed.
Address Accuracy: Please ensure your shipping address is complete and correct before placing your order. We are not responsible for delays or losses caused by incorrect address information provided by the customer.

Returned Packages: If a package is returned to us due to an incorrect address, additional payment may be required to cover reshipment costs. Please contact us to arrange this.